Customer Service Representative (Voice/Blended) - High-Earning Opportunity in Bali

Kickstart your career in Customer Service with Top Alliance! We’re hiring passionate and driven individuals to join our dynamic team in Bali as Voice/Blended Customer Service Representatives. Enjoy a competitive salary of Rp 20,000 - Rp 25,000 per bulan, plus benefits like health insurance, performance bonuses, and professional development opportunities. Located in Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, or Badung, you’ll be part of a vibrant, fast-paced environment where your skills and enthusiasm will be truly valued.

As a Customer Service Representative, you’ll be the face of our company, handling both voice and digital customer interactions with professionalism and warmth. You’ll resolve queries, escalate issues, and ensure our customers leave with a positive experience. This role is perfect for those who thrive in a customer-centric environment and are eager to grow their career in the hospitality industry.

Join Top Alliance and make a difference in the lives of our guests while building a rewarding career in the heart of Bali.

📋 Tanggung Jawab Pekerjaan

• Handle inbound and outbound customer calls with a friendly and professional demeanor.
• Assist customers with reservations, check-ins, check-outs, and other service requests.
• Process payments and manage guest accounts using property management systems like PMS.
• Escalate issues to the appropriate departments to ensure timely resolution.
• Maintain accurate records of customer interactions and transactions.
• Provide excellent customer service through various digital channels including email, chat, and social media.
• Adhere to company policies and procedures to ensure high standards of service.
• Participate in team meetings and training sessions to continuously improve service quality.

🎓 Kualifikasi & Syarat

• Minimum 1 year of experience in customer service, hospitality, or a related field.
• Excellent communication skills, both verbal and written.
• Strong problem-solving abilities and a customer-focused mindset.
• Fluency in English, both spoken and written.
• Basic computer skills, including proficiency in Microsoft Office and CRM systems like Salesforce.
• Ability to work in a fast-paced, team-oriented environment.
• Willingness to travel and work in different locations across Bali.
• Valid SIM card for Indonesia and a clean driving record (preferred).

🛠️ Keahlian

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